topic Re: Subscription Not Activated - Something didn't go right while activating your subscription in Get Support

Subscription Not Activated - Something didn't go right while activating your subscription

ELANAD — Wed, 06 May 2026 13:55:38 GMT

Hi,

I just activated my new plan with Public Mobile. I am currently with Koodo Mobile on a postpaid plan. I tried porting my number from Koodo Mobile and confirmed the transfer via text with them. I no longer have service on my phone.

After going back to my Public Mobile app. It says Step 6 of 6 : Activate Subscription - Not Activated Something didn't go right while activating your subscription. Click below to contact a customer support agent.

Support says it will take 5 hours to finish the port, which makes sense, but the error message is making me unsure if things are actually proceeding.

Any advice? I don't want to wait the 5 hours and then realize that things weren't working as planned.

Re: Subscription Not Activated - Something didn't go right while activating your subscription

hTideGnow — Wed, 06 May 2026 13:57:41 GMT

hi @ELANAD

you activated with eSIM? if you do, check if the eSIM already installed on your phone

and whether physical or eSIM, check Settings -> Cellular (or Sim Manager) , make sure the PM sim is enabled and set as Primary. Try reboot phone and click Reset network settings and test to see if you can make outbound calls

Re: Subscription Not Activated - Something didn't go right while activating your subscription

ELANAD — Wed, 06 May 2026 14:09:04 GMT

I checked and I only saw the physical SIM from Koodo. I restarted my phone and reopened the Public Mobile app and that looks like it did the trick. Thank you!