topic Re: Might leave public in Get Support

Might leave public

Riahmorrz — Wed, 06 May 2026 13:04:26 GMT

Not getting service and switch back to normal sim I paid for a bill and couldn’t use my phone service was off and on

hTideGnow — Wed, 06 May 2026 13:11:20 GMT

you switched back to normal sim, is that a new sim that was never been used ? and did you login My Account to update the sim card number?

Riahmorrz — Wed, 06 May 2026 13:20:03 GMT

I did everything is fine with the sim just the service sucks and I might just switch I couldn’t even use my phone this month

hTideGnow — Wed, 06 May 2026 13:28:04 GMT

so, you updated the sim card on your My Account? (sorry, you didn't answer the question directly)

or you can ask PM agent to help and check what went wrong. Please submit a ticket with CS Agent using Chatbot here:

  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
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