topic Re: Very spotty internet in Get Support

Very spotty internet

Sparkingz — Mon, 04 May 2026 00:29:25 GMT

The internet is very bad. My service keeps going in and out. The net stops in between and goes into either 4g or just stops entirely. Then resumes out of the blue. Have to keep switching on and off flight mode.

Re: Very spotty internet

slusagm — Mon, 04 May 2026 00:33:30 GMT

check if there is any outage in the area:
https://www.telus.com/en/ab/outages

and try Reboot phone and Reset network settings

Re: Very spotty internet

Sparkingz — Wed, 06 May 2026 09:21:15 GMT

There are no network outages and resetting the network settings didn't help. The spotty internet is still going on.

Re: Very spotty internet

hTideGnow — Wed, 06 May 2026 12:44:23 GMT

hi @Sparkingz

what phone do you have?

Which area you are in?

report to PM agent and ask them to check and refresh your account. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage