https://productioncommunity.publicmobile.ca/t5/Get-Support/Rewards/m-p/1435932#M979185 <P>I ran out of data while on vacation. When I tried to add some data with my reward points all I was offered was US talk/text and data. I used 20 points and added believing I could still use this in Canada. Unfortunately my data does not work and took 20 points off my rewards. Why do I not have an option of just adding some data through my rewards. My wife has this option even though she already has a cheaper plan than I do.</P> Wed, 06 May 2026 03:17:49 GMT Relm29 2026-05-06T03:17:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Rewards/m-p/1435932#M979185 <P>I ran out of data while on vacation. When I tried to add some data with my reward points all I was offered was US talk/text and data. I used 20 points and added believing I could still use this in Canada. Unfortunately my data does not work and took 20 points off my rewards. Why do I not have an option of just adding some data through my rewards. My wife has this option even though she already has a cheaper plan than I do.</P> Wed, 06 May 2026 03:17:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Rewards/m-p/1435932#M979185 Relm29 2026-05-06T03:17:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Rewards/m-p/1435935#M979187 <P>Hi,</P><P>Everyone has access to the same information on the Rewards tab.&nbsp; It is not customized for each user. So just like your wife's account,&nbsp; you should be able to find the correct reward to redeem from the catalog.&nbsp;</P><P>If you need help to exchange the incorrect reward that was purchased, you can simply open a ticket and ask agent to switch it for you.</P><P><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P> Wed, 06 May 2026 04:05:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Rewards/m-p/1435935#M979187 Sansan 2026-05-06T04:05:18Z