topic Re: Messaging issues in Get Support

Messaging issues

Micke1 — Tue, 05 May 2026 16:18:19 GMT

I made a payment yesterday with a new card and since then am unable to send messages from iPhone to android, they all fail. I contacted support but did not get a resolution. My payment went through and I’ve only used 0.22 out of 20 gb. Thank you

Re: Messaging issues

hTideGnow — Tue, 05 May 2026 16:23:43 GMT

hi @Micke1

new account , right? you can send iMessage to iMessage without issue?

i suggest you to try disable RCS first. Wait an hour, and reboot phone and re-enable RCS

Re: Messaging issues

Micke1 — Wed, 06 May 2026 00:50:28 GMT

Hi thanks for the advice unfortunately it didn’t work. I’ve had the acct for about 6 months my payment info changed so after I made the payment yesterday I’m no longer able to send sms messages from my iPhone to Android. I verified that the payment went through and I have plenty of data, thanks!

Re: Messaging issues

hTideGnow — Wed, 06 May 2026 01:05:16 GMT

hi @Micke1

the renewal would not affect SMS or RCS

what you should do is to re-register iMessage. Go to Settings , manually remove the phone number first. Reboot phone, then go back and enter the phone number back. Then test sms and test to Android

if same, then ask PM agent to check and refresh the account. You can submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage