topic Brand New Sim card ??!! in Get Support

Brand New Sim card ??!!

MANU4EVER — Tue, 04 Jan 2022 23:22:26 GMT

Greetings;

I just tried to sign up for a plan but my "Brand New" Sim card

would not be activated by the system with this error: "invalid sim"!!

Can someone please help? Thank you.

Re: Brand New Sim card ??!!

will13am — Wed, 04 Jul 2018 18:26:27 GMT

@MANU4EVER, please contact the moderator team and they will be able to look into the activation problem. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Brand New Sim card ??!!

MANU4EVER — Wed, 04 Jul 2018 18:27:34 GMT

Thanks a lot.

Re: Brand New Sim card ??!!

will13am — Wed, 04 Jul 2018 18:29:49 GMT

@MANU4EVER wrote:
Thanks a lot.

You are welcome.

Re: Brand New Sim card ??!!

NDesai — Wed, 04 Jul 2018 19:15:24 GMT

@MANU4EVER Are you sure you are correctly entering the sim number, and it was not activated before? Was it the first time you were trying to activate? We rarely see an issue with invalid sim so I am trying to figure out the issue here.

Re: Brand New Sim card ??!!

Louisboo — Wed, 04 Jul 2018 19:25:27 GMT

Are you using a Public Mobile sim card?

Also verify that you are typing the sim card number correctly.

If both of the above are good then you will need a mod to look into it as it is likely a activation or registry issue.

Hope that helps.

Re: Brand New Sim card ??!!

MANU4EVER — Wed, 04 Jul 2018 19:30:09 GMT

Thanks for replying. As you guessed it, I kept missing a single digit! lol.

Re: Brand New Sim card ??!!

will13am — Wed, 04 Jul 2018 19:53:55 GMT

@MANU4EVER wrote:

Thanks for replying. As you guessed it, I kept missing a single digit! lol.

D'oh, don't you really hate it when that happens?

Re: Brand New Sim card ??!!

mpatrick781 — Thu, 05 Jul 2018 03:41:04 GMT

just got 3 sim cards today and registering says invalid sim??!! any ideas?