topic Re: Phone number transfer in Get Support

Phone number transfer

Andy_W1020 — Tue, 05 May 2026 21:16:37 GMT

I received text saying that I have not authorized phone number transfer, and asked me to text 1 to get authorization message. But I only got the same message again. So I text 1 again. But get nothing yet. Right now I can use data but cannot call or text.

Re: Phone number transfer

slusagm — Tue, 05 May 2026 21:18:36 GMT

are you transferring the number in or transferring out of PM?

Re: Phone number transfer

Andy_W1020 — Tue, 05 May 2026 21:26:16 GMT

Transferring in

Re: Phone number transfer

slusagm — Tue, 05 May 2026 21:30:18 GMT

@Andy_W1020

you were transferring from a VoIP provider? if so, you might need to pay to get the text. Anyway this is a problem with your current provider, you need to check with them and see why they are not sending you the proper Porting Authorization text.

With PM, all them can do is to re-trigger the porting request. PM is not really the one sending you the porting authorization text