Charged 3x in two days

Caylee01 — Tue, 05 May 2026 18:53:18 GMT

I’ve been charged 3x in two days when I had the sim marked lost so I should not have been charged, didn’t realize I couldn’t call anyone? I need this refunded immediately . Also I never added an add on and my plan switched?

Re: Charged 3x in two days

hTideGnow — Tue, 05 May 2026 18:56:54 GMT

hi @Caylee01

that shouldn't have happened. You sure you don't have other accounts with PM ? or you didn't make manual plan change?

check Payment history on My Account and see if those 3x charges show up. But remember, if you have renewed your plan, there are always 2 lines on Payment history for a renewal

or ask PM agent to check

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
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topic Re: Charged 3x in two days in Get Support

Charged 3x in two days

Re: Charged 3x in two days