topic Re: eSIM not working in Get Support

I need the eSIM sent to my email again. The first one was sent yesterday and has now expired.

Kevin-1973 — Tue, 05 May 2026 18:00:57 GMT

Re: I need the eSIM sent to my email again. The first one was sent yesterday and has now expired.

hTideGnow — Tue, 05 May 2026 18:08:42 GMT

@Kevin-1973

esim won't expired, they can install once but it does not have 24 hours expiry like what you said

Chances are the esim already install by the PM app. Go to Settings , Cellular menu (or Sim Manager) and check if the PM esim is there. Enable it (as well as disable all old esim) and make sure PM esim is set as Primary. Reboot phone and click Reset Network Settings.

but if the esim is really not there, ask PM support agent to help and check what was wrong

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

eSIM not working

Kevin-1973 — Tue, 05 May 2026 18:24:03 GMT

This is my first time dealing with public Mobile. I have to give in my old phone so I purchased a new phone and a plan. My old phone is an iPhone 15 and my new one is an iPhone 16. I have transferred everything from my old phone to my new phone, but for some reason, my SIM QR code that I received from Public Mobile via email is not working on my new phone. I don’t know what else to do. I have been trying to figure this out for the last two hours. It keeps saying for me to contact Public Mobile directly for a new QR code.

Re: eSIM not working

hTideGnow — Tue, 05 May 2026 18:28:27 GMT

HI @Kevin-1973

I already replied above. Did you try what suggested?

Re: eSIM not working

softech — Tue, 05 May 2026 18:36:59 GMT

@Kevin-1973

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.