problems with subscription

reservations — Tue, 05 May 2026 16:47:39 GMT

Never able to set up new android work phone with e sim, Problems trying to get ahold of anyone to help, Chat issues, E sim issues, Unsubscribed today, Please do not charge me, Never worked

Re: problems with subscription

hTideGnow — Tue, 05 May 2026 16:54:19 GMT

hi @reservations

what was the issue? if you have a brand new Samsung phone, you need a physical sim card (get one from friends) to setup the phone with Samsung first, and Google Account. After that, you can then download the PM app and subscribe and install eSIM

but if you need PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: problems with subscription in Get Support

problems with subscription

Re: problems with subscription