topic Re: Wrong Billing in Get Support

Wrong Billing

ThomasC2025 — Tue, 05 May 2026 15:17:36 GMT

I was bill an add on of 15 dollars on 30th April but I did not purchase it.

I already have 1000 international call minutes every month with my plan and I do not need any add on.

Why is this billing done automatically without my consent

slusagm — Tue, 05 May 2026 15:20:33 GMT

can you check your Payment history on My Account and see what it says on April 30? post a screenshot here

hTideGnow — Tue, 05 May 2026 15:21:32 GMT

you can ask PM agent to check and reverse it

Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage