topic Re: Signal/Service issues in Get Support

Signal/Service issues

asadullah_1993 — Tue, 05 May 2026 14:18:08 GMT

Hi,
I’m on Public Mobile and have been experiencing ongoing signal issues for the past two weeks. My service has been inconsistent, with weak or dropped signal in areas where coverage was previously stable. I’ve tried restarting the phone and resetting network settings, but the issue persists.

Could you please check if there are any network issues, outages, or recent changes affecting coverage in my area? I’d appreciate guidance on next steps to resolve this.

Thank you

Re: Signal/Service issues

hTideGnow — Tue, 05 May 2026 14:20:24 GMT

hi @asadullah_1993

are you in North West BC? they had issue yesterday, but it is now resolved
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-outage-in-Northwest-British-Columbia/td-p/1435612

And what phone do you have?

Please first try Reboot the phone and click Reset network Settings.

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Signal/Service issues

asadullah_1993 — Tue, 05 May 2026 14:21:49 GMT

I am located in Greater Toronto Area (Mississauga / DT Toronto).

Re: Signal/Service issues

hairbag1 — Tue, 05 May 2026 14:36:31 GMT

@asadullah_1993

Public Mobile doesn't let us know when there's network upsets. Try using 4G / LTE instead of 5G...see if that improves connectivity.

Do others around you have the same probs or is it just your experience....what cellphone do you use ?

Re: Signal/Service issues

asadullah_1993 — Tue, 05 May 2026 14:43:10 GMT

People around me do not use Public Mobile. I use Samsung S22 ULTRA phone. I have been using Public Mobile since March 2025 and didn't have issues previously.

Re: Signal/Service issues

hTideGnow — Tue, 05 May 2026 14:54:12 GMT

HI @asadullah_1993

the phone itself is good

but can you confirm you did both?

1. Reboot phone and click Reset network settings

2. open ticket if still does not work

Re: Signal/Service issues

on2wheels — Wed, 08 Jul 2026 16:42:34 GMT

Did you ever see improvement?
I've been a customer since ~2018 and it feel like in the past 6 months or so the signal strength has gotten worse in my day to day usage. I have a very routine travel pattern and haven't changed houses or phone since Feb 2024. Seems like it's only gotten worse.