topic Re: Online Account Access in Get Support

Online Account Access

JJ88 — Tue, 05 May 2026 03:48:34 GMT

A year ago I lost online access due to an issue with my credit card. I was told I wouldn’t be able to get it back for one year. I think a full year has passed and I’m looking to get that re-activated. I still have my login but I don’t have any Norma account features (paying bills etc).

thanks

Re: Online Account Access

softech — Tue, 05 May 2026 03:51:14 GMT

@JJ88

With the account issue, you will have to contact PM CS agent using direct message:

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Online Account Access

hairbag1 — Tue, 05 May 2026 04:16:48 GMT

@JJ88

can we assume your Public Mobile account has been funded using payment vouchers for the last year or so ? As long as it's active and in good standing, then Customer Support can review your request to use valid payment card for plan renewal.

Re: Online Account Access

JJ88 — Tue, 05 May 2026 14:26:39 GMT

yes I’ve had to use payment vouchers for the past year

can I be referred to customer support somehow?

Re: Online Account Access

CSA_PM — Tue, 05 May 2026 14:35:48 GMT

Hello @ JJ88,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage