topic Re: No Ringing Sound when Calling Out in Get Support

No Ringing Sound when Calling Out

Cindy_Taylor — Mon, 04 May 2026 14:57:12 GMT

My issue still is not resolved. I have dead air when calling out on my Motorola Razr 2025 phone. I have tried two eSIMS with no luck. What could be the issue?

Re: No Ringing Sound when Calling Out

hTideGnow — Mon, 04 May 2026 14:58:15 GMT

hi @Cindy_Taylor

ask PM agent to check

hen submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Ringing Sound when Calling Out

slusagm — Mon, 04 May 2026 14:58:55 GMT

did you try Reboot phone and Reset network settings?

you can ask PM to reprovsion the account.

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Ringing Sound when Calling Out

hairbag1 — Mon, 04 May 2026 15:00:58 GMT

@Cindy_Taylor

are you currently in Manitoba ?

Re: No Ringing Sound when Calling Out

Cindy_Taylor — Tue, 05 May 2026 13:29:42 GMT

Thank you for the information!

Re: No Ringing Sound when Calling Out

Cindy_Taylor — Tue, 05 May 2026 13:31:01 GMT

Nova Scotia