topic Re: SIM card not working in Get Support

Re: SIM card not working

Deanster — Mon, 04 May 2026 20:00:59 GMT

The link appears to be a bad gateway. Does anyone have the correct link?

The Telus network is very weak where I am.

Yet, I can't change providers.

Please help.

Thanks in advance

Re: SIM card not working

Sansan — Mon, 04 May 2026 20:20:36 GMT

It's not clear what your request is?? If you need a new eSIM, just download the app and purchase it. Or buy a new card from a Telus instore. Once your account is active, you can port out.

Re: SIM card not working

hairbag1 — Mon, 04 May 2026 20:31:05 GMT

@Deanster

start from the beginning...what are you trying to do ? Are you trying to activate a new Public Mobile account or are you wanting to transfer to a new provider ? More info would help.