topic Re: Phone Compatibility in Get Support

Phone Compatibility

Gerttrude — Mon, 04 May 2026 18:46:18 GMT

I have a Motorola E15 phone. Is it compatible with your network?

Re: Phone Compatibility

hTideGnow — Mon, 04 May 2026 18:53:10 GMT

hi @Gerttrude

if you have the phone with you, use the IMEI checker to confirm

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Phone Compatibility

softech — Mon, 04 May 2026 19:06:26 GMT

@Gerttrude

the Moto E series is marketed and sold in the Latin American/Europe/Asia and is not a North American phone. Hence, it is very likely not a phone on PM's VoLTE whitelist. If you are just planning to get the phone, I would avoid.

However, if you have the phone with you, or able to get the IMEI, please confirm it using the IMEI checker here:

https://www.publicmobile.ca/en/get-help/articles/volte