topic Re: Phone disconnected in Get Support

Re: Phone disconnected

Travon — Mon, 04 May 2026 17:32:02 GMT

I'm experiencing the same issue. Restarting my phone, turning my data on and off does nothing. There is no "SOS" tag where the 5G+ tag is. I cant text, access the web, or even call anybody.

The outage happened to me around 9:30am and has seen no change. I thought it was at my end, but after finding wifi and doing a bit of digging, I found out its being experienced all around right now. I'm just not sure why nobody has reported an outage in Ontario yet, though. Seems to only be in the west so far.

I wish I could be of more help with giving more information, but this is all I have for now. If you need anything more, dont hesitate to ask.

Re: Phone disconnected

hTideGnow — Mon, 04 May 2026 17:34:51 GMT

hi @Travon

which city and province you are at?

did you check if your account is active? and did you check any local outage?

https://www.telus.com/en/bc/outages

Re: Phone disconnected

Travon — Mon, 04 May 2026 17:35:42 GMT

I, in fact, did. Nothing shows in regards to suspension or inactivity. I did not even recieve any message or email regarding suspension or such.

Re: Phone disconnected

hTideGnow — Mon, 04 May 2026 17:41:10 GMT

@Travon wrote:
I, in fact, did. Nothing shows in regards to suspension or inactivity. I did not even recieve any message or email regarding suspension or such.

HI@Travon

are you in BC?

many areas in BC has active outage
https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-outage-in-BC/m-p/1435612#M978964