topic Phone disconnected in Get Support

Phone disconnected

Adalynn — Mon, 04 May 2026 17:01:26 GMT

My mobile phone has stopped functioning. Is there a problem at your end?

Re: Phone disconnected

Adalynn — Mon, 04 May 2026 17:02:37 GMT

how do I reconnect my phone

Re: Phone disconnected

kb_mv — Mon, 04 May 2026 17:20:37 GMT

@Adalynn wrote:
how do I reconnect my phone

@Adalynn have you tried restarting it? Check here: https://www.telus.com/en/bc/outages for any outages in your area. Are all your services down like cell and data? Does it say SOS where the network normally displays?

Re: Phone disconnected

hTideGnow — Mon, 04 May 2026 17:41:46 GMT

hi @@Adalynn

did you check if your My Account is active or suspended?