topic Re: RCS issue. Android and iOS chats not coming through in Get Support

RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 14:32:24 GMT

I tired all the steps in this community to resolve an RCS issue. A PM agent provisioned my account as the final straw and now I HAVE NO CELLULAR DATA. The agent that helped me ghosted me. Does anyone know what to do? Has this happened to anyone else?

Re: RCS issue. Android and iOS chats not coming through

hTideGnow — Mon, 04 May 2026 14:34:48 GMT

hi @Gouls

first , try Reboot phone and click Reset network settings and your data should work

if not, check Settings , Cellular menu and make sure PM sim is enabled, label is set to Primary and make sure mobile data is on

if it still does not work, and if you are using eSIM, you can login to PM app on the phone and rebuy a new eSIM and it will fix it

last, if any issue still, reply PM agent and tell them there is further issue since you talked to them

Re: RCS issue. Android and iOS chats not coming through

slusagm — Mon, 04 May 2026 14:38:54 GMT

no one will try to ghost you

you sure your mobile data is still on? and check if the PM sim is the only on there and only one enabled, try reboot phone (especially if you just joined PM, make sure your old sim card or old esim is removed or disabled)

and we are just customers here. If it is an account problem, you have to continue replying PM agent and ask them to reprovision the account on the system

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 14:41:08 GMT

Thanks for the steps. I’ll try. I did resubmit the ticket and the last reply I got was that all of a sudden my phone isn’t compatible? I’ve been using the same device for the last year+!

Re: RCS issue. Android and iOS chats not coming through

slusagm — Mon, 04 May 2026 14:42:25 GMT

you have an iPhone? if you have iPhone 8 and later, it is compatible.

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 14:42:36 GMT

I’ve been with PM for over a year and outside of the group chats with Android and iOS phone numbers I’ve never had a problem until my account was provisioned this morning.

Re: RCS issue. Android and iOS chats not coming through

slusagm — Mon, 04 May 2026 14:46:43 GMT

hi @Gouls

if only group chat and rcs is the problem, you have to disable Group chat and RCS first, wait 15 mins and reboot phone and then reenable it for the app to re-register both services

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 14:53:05 GMT

I tried these steps and it didn’t resolve. Again my NEW problem after the PM agent provisioned my account now has disabled my cellular data.

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 14:54:20 GMT

iPhone Air and yes I know it’s compatible because I’ve been with PM for over a year. The new agent in my second ticket to get this resolved said my phone wasn’t compatible and now isn’t responding either.

Re: RCS issue. Android and iOS chats not coming through

hairbag1 — Mon, 04 May 2026 14:54:34 GMT

@Gouls

what make / model is your cell ? Where are you located ?

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 14:55:13 GMT

iPhone Air. Ottawa ON

Re: RCS issue. Android and iOS chats not coming through

slusagm — Mon, 04 May 2026 14:56:18 GMT

@Gouls

this is not a PM issue. After a sim is reprovision, the iMessage sometimes need to re-register some hoow. You might want to remove the phone number form Settings , the reboot phone and reenter phone number to re-register iMessage for iMessage, Group Chat and RCS to work

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 15:03:53 GMT

Remove the phone number from settings? Re-register to iMessage? Do you mean sign out of iCloud?

I’ve rebooted my phone and it’s not doing anything different.

Re: RCS issue. Android and iOS chats not coming through

slusagm — Mon, 04 May 2026 15:18:21 GMT

@Gouls

not really sign out from iCloud

check the Settings menu for My Phone Number. Manually remove the phone number, reboot phone and add it back

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 16:20:32 GMT

I seem to have figured out a resolution (that’s working at the moment) and sharing in case it helps anyone with what my experience has been.

Reboot phone

go to Settings/Messages/toggle iMessages off

scroll down to RCS and toggle off

reboot

go to Settings/Messages/toggle iMessages on

reboot

test a group chat

thank you to those who provided input.

Re: RCS issue. Android and iOS chats not coming through

slusagm — Mon, 04 May 2026 16:24:36 GMT

@Gouls

yes, i suggested that earlier. thanks for confirming

Re: RCS issue. Android and iOS chats not coming through

Gouls — Mon, 04 May 2026 16:25:51 GMT

Except keep RCS toggled off. Don’t turn it back on. SMS is going through to those group chats now and I can see replies.