topic Re: Plan cancelled without notice in Get Support

Plan cancelled without notice

Paseo — Mon, 04 May 2026 14:39:04 GMT

Hi,

My plan was cancelled because I didn't update my credit card number. Now, I have no service at all and when I sign in into my account it forces me to choose another plan (off course...more expensive) and there's no way that I can access my profile to update my credit card. I don't want to loose my number and my plan. Please, somebody explain me what I can do?

Thanks

Re: Plan cancelled without notice

slusagm — Mon, 04 May 2026 14:40:05 GMT

no worry, your account still here, what you see is a login problem.

you can ask PM to fix the login problem first and then pay to resume service

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan cancelled without notice

hTideGnow — Mon, 04 May 2026 14:41:53 GMT

hi @Paseo

you are just having 2 different problems

first, PM is a prepaid service and service will be suspended if there is any autopay disruption. Usually you just need to login the account and pay

but unfortunately, you have trouble login the account. Ask PM support agent to help.

you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan cancelled without notice

hairbag1 — Mon, 04 May 2026 14:43:15 GMT

@Paseo

if you're stuck; you can use Public Mobile payment vouchers you can get from Canada Tire, No Thrills or Shoppers...then dial 611 to add them to your account and Resume service. Then get Customer Support to fix the main issue.

Re: Plan cancelled without notice

Paseo — Mon, 04 May 2026 14:57:44 GMT

Thanks to everyone. Super fast and helpful community here. Thank you again.