Unable to Call 1-800 (Toll-Free Numbers)

Matt_R — Mon, 04 May 2026 12:42:20 GMT

I returned to Ontario from a trip to the US a few days ago, and am unable to call toll-free numbers. The error message is, "We're sorry, your call cannot be completed as dialled".

Cellular Data is "On", roaming is off, "Public Mobile" is selected. What could be the reason/resolution? Thanks.

Re: Unable to Call 1-800 (Toll-Free Numbers)

softech — Mon, 04 May 2026 12:46:16 GMT

@Matt_R yes, it is a common issue after people travelled . But issue can be fixed quickly. Just open ticket with PM CS agent

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Unable to Call 1-800 (Toll-Free Numbers) in Get Support

Unable to Call 1-800 (Toll-Free Numbers)

Re: Unable to Call 1-800 (Toll-Free Numbers)