topic Re: Public mobile message in Get Support

Public mobile message

Bankim1 — Sat, 02 May 2026 22:56:40 GMT

Hi,

I got message from public mobile (#5474) on March 30 and ask me to reply YES1, if I am interested for 4G, 3 GB plan for $19 per month. When i replied YES1 on April 6, I got confirmation that from your new subscription plan will be added to account and will effect on your next renewal date.

My new renewal date started on Apr 30 but i didn't see the new subscription plan in effect.

Does Any one has any idea.

Re: Public mobile message

Handy1 — Sun, 03 May 2026 00:01:37 GMT

@Bankim1 The new plan will take effect on your renewal date not immediately so you don’t lose $ on your current cycle

Re: Public mobile message

hairbag1 — Sun, 03 May 2026 00:16:21 GMT

@Bankim1

If renewal days was April 30th, you should see your new plan noted there now. Log in to your account using the app, tap Usage Breakdown and you'll see the plan as of latest renewal. Let us know if you don't see it like that.

Re: Public mobile message

FlutteringBy — Sun, 03 May 2026 21:58:09 GMT

I had the exact same problem with a 5474 offer & it took 1 month to get it resolved....

The update "froze" my account on the app & web site but the agents saw the renewed plan; not all what I was seeing...they told me to update the app & then I just had a blank screen when I opened the app...just the refresh circle & the site told me I had an Internal Sever Error, try again later....

Always mention the 5474 offer each time you are dealing with the agents because that is your starting point....it took 4 app updates before they could get it working....

Makes me leery about accepting another offer from 5474...

Hope you have a faster resolution than I did...

Re: Public mobile message

Bankim1 — Mon, 04 May 2026 03:07:59 GMT

Hi,

I checked my usage breakdown. I didn't see the new subscription plan, same as old one.

Can you please help me to figure out.

Best regards,

Bankim

Re: Public mobile message

softech — Mon, 04 May 2026 03:14:25 GMT

@Bankim1

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Public mobile message

CSA_PM — Mon, 04 May 2026 12:04:38 GMT

Hello @ Bankim1,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage