topic Re: Public mobile message in Get Support

Text offer not added

El_Kiwi — Fri, 01 May 2026 19:03:22 GMT

Last month, I received a text saying I could get 4G 3GB plan for $19 (instead of 1GB for the same price). I answered YES1 and got a confirmation text saying that it would be added to my account, but a new month has started and it is still not there... Anyone with the same issue? What can I do?

Re: Text offer not added

softech — Fri, 01 May 2026 19:19:50 GMT

@El_Kiwi check your My Account again using browser with incognito mode to confirm once more

If you still stt the old plan being renewed, ask PM CS agent for help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Public mobile message

El_Kiwi — Sun, 03 May 2026 01:32:14 GMT

Exact same problem here, see https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-offer-not-added/td-p/1435019 And yes I checked the Usage breakdown and I am still on my old plan after the renewal date. I was asked to create a ticket, which I did, but so far no success to get an answer from PM.

Re: Public mobile message

hairbag1 — Sun, 03 May 2026 21:49:42 GMT

@El_Kiwi

try the Usage Breakdown again and if you still haven't heard back from Customer Support, use this link to dm them..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch your Community inbox will be highlighted when they respond to you.....https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public mobile message

softech — Mon, 04 May 2026 03:11:48 GMT

@El_Kiwi

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Text offer not added

CSA_PM — Mon, 04 May 2026 11:59:58 GMT

Thank you for the escalation! The customer is in contact with an agent.