Plan Cancellation

daleorca — Mon, 04 May 2026 01:42:56 GMT

I purchased a plan with sim card and I realized it's not going to work for me. The SIM card has not arrived yet- so nothing is activated. Can I cancel and get a refund?

Re: Plan Cancellation

hTideGnow — Mon, 04 May 2026 01:45:58 GMT

hi@daleorca

PM is a prepaid carrier with no refund policy

But if account is not fully setup yet like your case, PM agent usually can help to cancel the subscription. Please ask them directly

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Plan Cancellation in Get Support

Plan Cancellation

Re: Plan Cancellation