topic Re: My 3g won't work in Get Support

My 3g won't work

DevikaAnderson — Sat, 02 May 2026 18:06:22 GMT

My data won't work, everything that needs to be on and activated is on. It renewed April 21 and the past few days it hasn't been working.

Re: My 3g won't work

umnikke8 — Sat, 02 May 2026 19:37:31 GMT

If you login, is everything showing up ok and active? Do you have data remaining on your plan? Can you make/receive calls and texts? Are you specifically trying to use a 3G connection and not LTE or 5G for data?

If there are account issues showing up, then look there to resolve. If calls and text don't work alongside data not working, then it seems like an account issue to contact support about. If it's specifically just a 3G connection issue, it may be that the 3G network in your area has been reduced, on it's way to shutdown next year.

Re: My 3g won't work

BKNS27 — Sat, 02 May 2026 20:59:28 GMT

@DevikaAnderson

PM recent shutdown 3G and other carriers will also shutdown 3G.

I will need VoLTE to make calls and receive calls. 4G/LTE and 5G is the speed of your data.

Here is more information on VoLTE so enter the phone IMEI and see if it is VoLTE compatible. If not then your phone is too old and you will need to look for a newer phone.
https://www.publicmobile.ca/en/get-help/articles/volte