topic Re: Unable to activate eSIM in Get Support

Unable to activate eSIM

JoannaAustin — Sat, 02 May 2026 10:55:45 GMT

I’ve tried a few times and I keep getting the same error, I switched over my phone number from a different carrier and it won’t work

Re: Unable to activate eSIM

TallestMonkey — Sat, 02 May 2026 12:40:55 GMT

It happened to me too at the very beginning. I had accidentally deleted the eSIM thinking the activation didn’t properly install the components onto my phone. So if you deleted the sim card you might have to purchase a second one (5$) but I would highly suggest writing to a customer support agent in private, by sending a message to CS_AGENT

Re: Unable to activate eSIM

JoannaAustin — Sat, 02 May 2026 12:46:49 GMT

I’m wondering if it has anything to do with me making my last payment to Telus yesterday and perhaps they need to receive it before changing maybe?

Re: Unable to activate eSIM

TallestMonkey — Sat, 02 May 2026 12:57:52 GMT

If you did a last payment to Telus, it seems like you may have cancelled your mobile agreement with them. This would prevent you from porting in the phone number you had but the issue, it seems, is rather an activation error due to the sim card, not your contract with your former mobile provider, no.

Re: Unable to activate eSIM

hTideGnow — Sat, 02 May 2026 13:28:06 GMT

hi @JoannaAustin

your activating sim issue has nothing to do with porting.

the esim probably is installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage