Subscription on hold

CarolLucy — Sat, 02 May 2026 12:47:46 GMT

I chose a new subscription and the message is still on the rewards page. That my subscription expires today.

Re: Subscription on hold

hTideGnow — Sat, 02 May 2026 13:25:34 GMT

try to login My Account again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

click the button "Pay and Resume services now" if it is there and pay. If it is not there, try using this link to load funds to resume

https://myaccount.publicmobile.ca/en/account/payment/funds/card

But if you still cannot resume your services, ask PM agent to check and help. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Subscription on hold in Get Support

Subscription on hold

Re: Subscription on hold