Lost my phone with eSIM

Chaewonn — Sat, 02 May 2026 03:50:47 GMT

I lost my phone with eSIM and I bought a new phone and I wanna have the same eSIM in my new phone, but I cannot reciece the verification code for changing or just anything with eSIM. I really need help accessing my account and activating eSIM

Re: Lost my phone with eSIM

hairbag1 — Sat, 02 May 2026 04:04:39 GMT

@Chaewonn

you'll download the Public Mobile app to your new cell; log in to your account, then buy a new esim...but it'll end up being a free replacement esim.

added...if you run into issues with 2FA, use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

they're closed tonight so expect reply in the morning.

topic Re: Lost my phone with eSIM in Get Support

Lost my phone with eSIM

Re: Lost my phone with eSIM