topic Re: I could not get online on the road. in Get Support

I could not get online on the road.

TuanTran1 — Fri, 01 May 2026 22:07:39 GMT

My phone is Samsung s22 Ultra. My current subscription will change at the end of June with the new subscribed plan.

Re: I could not get online on the road.

hairbag1 — Fri, 01 May 2026 22:28:54 GMT

if you're travels are throughout Manitoba...you're ~~gonna~~ might need a newer cellphone. Here's some thing to read with a device checker at the end of the article..

https://www.publicmobile.ca/en/get-help/articles/volte

Also, make sure that VoLTE is enabled in settings.

Re: I could not get online on the road.

TuanTran1 — Fri, 01 May 2026 22:34:58 GMT

I had just left home and was about 1 km away, heading to do some shopping in a Toronto neighbourhood when it happened. The Wi-fi button was fine but the Mobile Data button turned gray.

Thank you for your info.

Re: I could not get online on the road.

hairbag1 — Fri, 01 May 2026 22:57:29 GMT

@TuanTran1

log in to your account and see if you still have data available ? Also, you could try re-boot of your cell. And you can also do a network re-set to see if anything helps.

Re: I could not get online on the road.

TuanTran1 — Fri, 01 May 2026 23:29:48 GMT

The Mobile Data button was greyed out when I tried to check my data usage. At home, I accessed my Public Mobile account online using my desktop and found that I still have plenty of data (I stay home all the time).

I will try your suggestions. I hope they will help. Thanks.

Re: I could not get online on the road.

hTideGnow — Fri, 01 May 2026 23:35:59 GMT

hi @TuanTran1

you might have turn on Mobile data limit, disable it

about check to make sure you disable Power Saver and Data Saver modes

Re: I could not get online on the road.

TuanTran1 — Sat, 02 May 2026 04:05:48 GMT

Thank you for your help, hairbag1 and hTideGnow, I’ll try your suggestions and get back to you with the results.

Re: I could not get online on the road.

TuanTran1 — Sat, 02 May 2026 19:36:11 GMT

As one of your suggestions, a simple restart of my cellphone (turning it off and on again) solved the problem. Thank you all for trying to help.