topic Re: Phone Esim compatibility Issues in Get Support

Phone Esim compatibility Issues

Oslo — Fri, 01 May 2026 16:01:07 GMT

I need help to activate the eSIM. When I purchased the eSIM, it said my phone was eSIM compatible when I entered the IMEI. Then, when I went to the app to activate, it said it was not compatible

Re: Phone Esim compatibility Issues

softech — Fri, 01 May 2026 16:02:47 GMT

@Oslo

is that an iPhone?

you will need to engage support for further assistance. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Phone Esim compatibility Issues

BKNS27 — Fri, 01 May 2026 16:05:58 GMT

@Oslo

It is probably an older phone. Chances are that is is also not VoLTE compatible. Your phone must be VoLTE compatible to make and receive calls. Enter the IMEI on the link to see if it is VoLTE compatible.

If not then you need a newer phone that is compatible. Here is more information due to the 3G shutdown in Canada.

https://www.publicmobile.ca/en/get-help/articles/volte