topic Re: closed account in Get Support

closed account

112Hardy-78 — Fri, 01 May 2026 14:03:16 GMT

Is there a way to reopen a closed account I am this persons neighbour and know she did not know about the problem with notices due to illness and not using her cell phone (she has a landline). She is in the hospital now (in her 80's) and would like to use her phone . what needs to be done

Re: closed account

kb_mv — Fri, 01 May 2026 14:10:30 GMT

@112Hardy-78 wrote:
Is there a way to reopen a closed account I am this persons neighbour and know she did not know about the problem with notices due to illness and not using her cell phone (she has a landline). She is in the hospital now (in her 80's) and would like to use her phone . what needs to be done

@112Hardy-78 It depends on how long her PM account has been suspended. If she hasn't been paying to keep her PM service active and if it has been 90 days or more since the renewal failed, she is out of luck. Once an account has been dormant for that long, the account is closed, the sim is no longer any good and the number is sent back to whichever provider it first came from.

Edit: easiest thing to do is just buy another sim card and open up a new account with a new number (using a different email address)

Re: closed account

hTideGnow — Fri, 01 May 2026 14:15:04 GMT

hi @112Hardy-78

you need to check with PM agent directly. They might be able to help if the account was just recently closed

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: closed account

112Hardy-78 — Fri, 01 May 2026 14:19:04 GMT

Thanks for your reply Just checked her phone final 5 day notice was sent April 6