topic Re: Physical SIM + ESIM Support in Get Support

Physical SIM + ESIM Support

Brock0Lee — Fri, 01 May 2026 13:59:13 GMT

I had a perfectly working physical SIM (Public Mobile) an active account tied to it for personal use.

I purchased a ESIM (Public Mobile) to set up for business use.

Public Mobile did not give me an option to set up a new account for said ESIM. Instead it transfered the account from my active physical SIM to the new ESIM.

Now it appears the physical SIM is useless (deactivated) and now I have to purchase another one to get a second line active.

Why the heck would Public Mobile expect that it wanted to transfer my account from the physical Sim to esim? Thats a complete waste of time, effort and my money.

Anyone else come across this issue?

Re: Physical SIM + ESIM Support

hTideGnow — Fri, 01 May 2026 14:02:15 GMT

hi @Brock0Lee

because you used the same email address

for PM , the system is one email for one account. You trying to setup a new line, so, you need another email to setup the new account

Re: Physical SIM + ESIM Support

Brock0Lee — Fri, 01 May 2026 14:08:51 GMT

It makes no sense why PM would operate like that though. Like who would ever need to transfer an account from a active physical SIM to ESIM within the same account?

Do you know if the original physical SIM can be reactived with a new account?

Re: Physical SIM + ESIM Support

umnikke8 — Fri, 01 May 2026 14:15:19 GMT

There are plenty of reasons why someone might want to convert an active account to a new SIM.

The current system 'burns' any SIM once it has been used, so it is no longer valid to use. You'll need to get a new one unfortunately.