topic Re: Urgent in Get Support

Urgent

Shimon148 — Fri, 01 May 2026 13:18:58 GMT

Hello,

Thank you for your previous reply. I am following up because the issue is still unresolved.

The problem appears to be that my personal phone number was placed onto my father’s phone/account, and my phone should have my own number active. My father’s Bell number also still needs to be correctly transferred/restored to his Public Mobile line.

I understand there may have been confusion because two accounts were created using the same email address.

Please escalate this urgently and advise the exact steps to separate the two accounts correctly and restore:

1. My phone number back onto my phone
2. My father’s Bell number onto his phone/Public Mobile account

Please confirm what information you need from me and the timeframe for resolution.

Thank you.

@Andu

Re: Urgent

softech — Fri, 01 May 2026 13:20:38 GMT

@Shimon148

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Urgent

Shimon148 — Fri, 01 May 2026 13:27:01 GMT

Thank you so much. It appears that it’s been accepted as a solution. What she wrote is it possible if you can just re-escalate it one more time I fear that they might think it’s resolved.

Re: Urgent

CSA_PM — Fri, 01 May 2026 13:38:39 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.