topic Re: Updating Credit Card Information in Get Support

Re: Updating Credit Card Information

EveMay — Fri, 01 May 2026 01:57:21 GMT

I’m having the exact same problem. How frustrating as there is literally no one to talk to.

no replies to tickets either.

Re: Master Card / Debit for Payment

EveMay — Fri, 01 May 2026 00:27:05 GMT

For now I managed to find a store that had voucher card which is ridiculous, but at least I have service again.

Re: Updating Credit Card Information

softech — Fri, 01 May 2026 02:03:07 GMT

@EveMay

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: Updating Credit Card Information

EveMay — Fri, 01 May 2026 02:04:28 GMT

Thank you.
I had to buy voucher cards for my plan this time around and it was difficult because there’s only 1 store that has it and it’s not in abundance.

i also used the app on my iPhone and connected on a browser via computer.

im going to give it another shot up until my voucher payment expires but I really need this issue to stop so payments can just come out without me running around trying to pay for this.

we aren’t in the 1990s. It shouldn’t be this problematic.

if I cannot fix this the next step is getting another plan with another buildings as I’m too busy to spend this much time on this.

very frustrated:

Re: Updating Credit Card Information

EveMay — Fri, 01 May 2026 02:05:10 GMT

Plan with another business*

Re: Updating Credit Card Information

CSA_PM — Fri, 01 May 2026 12:02:32 GMT

Thank you for the escalation! The customer is in contact with an agent.