New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

bioenergyy — Thu, 30 Apr 2026 23:56:04 GMT

my old iphone SE when transferring to my new iphone SE is showing SOS only and will only recognize my very old carrier Rogers. Should I get a new sim card? or an esim? And when i try to order the sim card it tells me my address is not the correct one as in my profile, but it is. Is it mercury retrograde or something!

Re: New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

softech — Thu, 30 Apr 2026 23:58:39 GMT

@bioenergyy

If you have been using eSIM, you have to buy a new eSIM using PM app

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/get-help/articles/esim-faqs

While direct eSIM to eSIM transfers are not supported, we do offer the option to transfer service from one eSIM to another by purchasing a new eSIM. If you are already using a Public Mobile eSIM, when you request a new eSIM, we automatically identify you as an existing eSIM user and waive the replacement fee, provided you meet certain conditions.

To qualify for a fee waiver when transitioning between eSIMs, you must meet the following criteria:
* The current Public Mobile eSIM must be actively installed in the device you’re transferring from.
* The eSIM must have been purchased at least 15 days prior to the new request.

Re: New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

hairbag1 — Fri, 01 May 2026 00:03:22 GMT

@bioenergyy

you should be able to remove the hard sim from old cell and install it in new cell...have you tried that ? Is your old sim a Public Mobile sim or ??

topic Re: New iphone SE is showing SOS only and will only recognize my very old carrier Rogers. in Get Support

New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

Re: New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

Re: New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.