topic Re: Account appears inactive in Get Support

Account appears inactive

Marnief — Thu, 30 Apr 2026 23:43:54 GMT

Ive been a PM customer since 2018... Phone/plan has always worked well.. yesterday although the phone is working I do not have any data access.. I am on auto payment so that shouldn't be the problem. When I log into my account it is like I do not have a subscription. I decided to go through the motions to choose a new plan using my existing PM SIM card - which is saying is invalid? After many attempts to figure it out, I am stumped and about to change providers unfortunately.

Re: Account appears inactive

softech — Thu, 30 Apr 2026 23:47:53 GMT

@Marnief

No worries. The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there