topic Re: No service in Get Support

No service

JosephSmith63 — Thu, 30 Apr 2026 22:27:44 GMT

I can't call or text. Why?

Re: No service

BKNS27 — Thu, 30 Apr 2026 22:31:25 GMT

Is the data working?
Check to see if there is an outage in your area:

https://www.telus.com/en/bc/outages

Also, dial 611 to see if your account is suspended due to nonpayment. So login to your account and check on the PM app or website.

Re: No service

Chalupa_Batman — Thu, 30 Apr 2026 22:32:15 GMT

@JosephSmith63 wrote:
I can't call or text. Why?

First, dial 611 and see if your account is up to date with payments.

There was some issues recently with a PM update. Try to toggle your phone into airplane mode for 30 seconds and turn it off. If you don't get signal, turn airplane mode back on, turn off phone completely (hard boot) and wait 1 minute before turning it back on. Then if airplane mode is still on, turn it off. You should have signal. If you still need help, reach a CS Agent here.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: No service

JosephSmith63 — Thu, 30 Apr 2026 22:35:48 GMT

Tried 611 Call failed. Trying reboot.

Re: No service

JosephSmith63 — Thu, 30 Apr 2026 22:36:46 GMT

When I open cellular in settings it's a blank screen.

Re: No service

BKNS27 — Thu, 30 Apr 2026 22:43:58 GMT

@JosephSmith63

It sounds like a device issue with your phone.

Call 1-855-4PUBLIC from another phone to check on the status of your account or login to your account to check if your account is active.

Re: No service

JosephSmith63 — Thu, 30 Apr 2026 22:46:14 GMT

Upgraded to a more expensive plan about 30 minutes ago. Still nothing.

Re: No service

JosephSmith63 — Thu, 30 Apr 2026 22:51:36 GMT

I have been in the account and it is active.

Re: No service

hairbag1 — Thu, 30 Apr 2026 22:57:41 GMT

@JosephSmith63 wrote:
I have been in the account and it is active.

Try reboot your cell. Then try a network re-set...see if either helps.