topic Charged twice for P-SIMS in Get Support

Charged twice for P-SIMS

DarleneDee — Thu, 30 Apr 2026 22:22:47 GMT

My husband and I have both been charged for P-Sim cards trying to replace his that has been permanently blocked. 1st was charged to my visa April 23, 2026 & his account was charged today same thing. Both generated charges and errors with no explanation or email to confirm. His phone is not usable, please respond ASAP as we have serious medical issues that require his phone access for his medical devices such as Bi-Pap and Oxygen monitoring.

Re: Charged twice for P-SIMS

Chalupa_Batman — Thu, 30 Apr 2026 22:29:40 GMT

@DarleneDee wrote:
My husband and I have both been charged for P-Sim cards trying to replace his that has been permanently blocked. 1st was charged to my visa April 23, 2026 & his account was charged today same thing. Both generated charges and errors with no explanation or email to confirm. His phone is not usable, please respond ASAP as we have serious medical issues that require his phone access for his medical devices such as Bi-Pap and Oxygen monitoring.

First, this forum is pretty much run by customers. Nobody from PM are actually here. You need to send them a private message via this link. Furthermore, if you folks do indeed have medical issues, being on a self serve service may not be a right choice for your own health and well being. You may wish to change providers such as Koodo or Telus where you can call a number and speak to a human.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Charged twice for P-SIMS

DarleneDee — Thu, 30 Apr 2026 23:44:40 GMT

Thank you for your help, we are new to this company and the bot took us both in circles and kept sending us here. Medical problems are serious. Thx

Re: Charged twice for P-SIMS

softech — Fri, 01 May 2026 00:01:31 GMT

@DarleneDee

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Charged twice for P-SIMS

DarleneDee — Fri, 01 May 2026 00:08:19 GMT

Thank you for your help!!

Re: Charged twice for P-SIMS

CSA_PM — Fri, 01 May 2026 12:01:09 GMT

Hello @ DarleneDee,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage