Data not working.

Selvan — Thu, 30 Apr 2026 20:46:34 GMT

I couldn’t use data in someone house or public places. When I open websites, it’s saying Safari not connected to internet. So I can’t use my data . I used their wifi. Please back to me .Thanks

Re: Data not working.

hTideGnow — Thu, 30 Apr 2026 20:50:31 GMT

hi @Selvan

you are using Safari, I think you are using iPhone

Try Reboot phone and click Reset network settings

and when you can get data in the public area, try chaning the network mode to 4G (or LTE) and see if it helps

if same, ask PM to refresh your account. submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Data not working. in Get Support

Data not working.

Re: Data not working.