topic Re: changing subscriptions in Get Support

changing subscriptions

Renée2 — Thu, 30 Apr 2026 20:19:39 GMT

I recently changed my subscription from one that costs $25 per month to one that costs $35 per month and includes service in Mexico. I have returned from my trip and want to switch back to the cheaper plan but the $25/month plan does not show up as an option. How can I switch back?

Re: changing subscriptions

hTideGnow — Thu, 30 Apr 2026 20:21:19 GMT

hi @Renée2

sorry, usually you won't get back the old plan you had. And you can only change to plans available on your My Account, Change Subscriptions page. Check what you get. You might not see a $25 plan, but you might see plans like $30 or $29

Re: changing subscriptions

Renée2 — Thu, 30 Apr 2026 20:25:53 GMT

So does this mean that the $25/month plan that is available to new customers is not available to me because I briefly had a more expensive plan?

Re: changing subscriptions

hTideGnow — Thu, 30 Apr 2026 20:32:42 GMT

hi @Renée2

unfortunately yes.

but keep in mind, the new activation plans are different from plans for existing subscribers

Re: changing subscriptions

Renée2 — Thu, 30 Apr 2026 20:39:27 GMT

That makes no sense to me.

Adios Public Mobile

Re: changing subscriptions

Tomf1 — Fri, 01 May 2026 19:37:25 GMT

I have the exact same problem. Now I only see 5G plans there are no cheaper 4G plans available to me. I have a feeling it's a scam by public mobile to force you into a more expensive plan you don't need.