topic Re: Billing in Get Support

Billing

Joy1969 — Wed, 29 Apr 2026 18:33:39 GMT

Why was i billed for 56.00 but have a promo for 50% off and it shows as 25. 00 being available

In my banking and in billing it shows I was charged 56.00

Re: Billing

slusagm — Wed, 29 Apr 2026 18:44:10 GMT

were your account suspended and you made a manual payment to resume? we saw that after account was suspended because of payment issue, people have to ask PM to put the discount back.

So, ask PM to check and help,

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing

Joy1969 — Thu, 30 Apr 2026 19:11:21 GMT

I tried both ways still waiting on an answer or refund

Re: Billing

CSA_PM — Thu, 30 Apr 2026 19:27:23 GMT

Hello @ Joy1969,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage