topic cancel subscription in Get Support

cancel subscription

btcards — Thu, 30 Apr 2026 19:07:57 GMT

I cancelled my plan this afternoon to switch to another carrier. I received a text that Public Mobile is processing the cancellation. Two hours later I am STILL waiting for confirmation so I can insert the sim card for the new carrier. How long should this take??

Re: cancel subscription

Sansan — Thu, 30 Apr 2026 19:15:14 GMT

You cancelled your Public Mobile account before requesting to port to a new carrier? No, you cannot do that. Your account MUST be active to port.

If you did cancel, you need to pay again to activate your account and then request port. Once your account is successfully ported out, it will automatically close.

If you don't want to pay again to activate, you have to pick a new number with your new carrier.

Re: cancel subscription

hTideGnow — Thu, 30 Apr 2026 19:18:21 GMT

hi @btcards

when you said you "cancelled my plan", i hope you meant you replied PM text and approve the porting.

so, is your PM sim card still working? reboot the phone and test. If it still works, then port is not completed

you need to call your new carrier for update, or they might have to re-request porting

Re: cancel subscription

btcards — Thu, 30 Apr 2026 19:24:09 GMT

My new carrier is all set but it is public mobile that keeps saying the transfer 'in progress'. And then I get messages from KOODO which is part of the Telus consortium. Those of you seeking to offer advice would do well not to suggest that I am incompetent. I clearly need to chat with an authorized agent, but those contacts are elusive.

Re: cancel subscription

hTideGnow — Thu, 30 Apr 2026 19:27:32 GMT

hi @btcards

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage