Re: Why’s my data so slow

koganizigor — Thu, 30 Apr 2026 18:46:36 GMT

reset didn't help

IPhone 17 Pro Max

Preferred network type 5G Auto

Re: Why’s my data so slow

softech — Thu, 30 Apr 2026 18:52:43 GMT

when you say "reset didn't help", did you try Reset Network Settings?

and instead of 5G Auto, can you try changing network mode to "4G" (or LTE) and "5G On". Please try both mode and confirm if any improvement. Also, please use Speedtest app to record down the speed.

And since you have iPhone 17, you are using eSIM, one thing you can try is to re-buy a new eSIM for free (you will get a free eSIM as long as your last eSIM purchase was 15+ days ago). Login PM app on the phone, go to Account > Puchase sim card and choose eSIM.

if above didn't help, you will need to engage PM support for further investigation. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Why’s my data so slow

sheytoon — Thu, 30 Apr 2026 23:10:24 GMT

FYI, 5G Auto and 5G On are the same thing.

The only difference is when the screen is off and background data is small.

topic Re: Why’s my data so slow in Get Support

Re: Why’s my data so slow

Re: Why’s my data so slow

Re: Why’s my data so slow