topic Re: My Account Access in Get Support

My Account Access

marcelezrak — Thu, 30 Apr 2026 18:05:27 GMT

I am having the same issue, I have been a costumer since 2016 or earlier. I tried to access my account to see if i need to update my payment method or information and I am being asked to create a new account. When I try to change my plan I am asked to add my SIM # and I get a 'Invalid SIM #' message. I submitted a ticket but I have not received a message yet.

Re: My Account Access

softech — Thu, 30 Apr 2026 18:05:34 GMT

@marcelezrak

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: My Account Access

marcelezrak — Thu, 30 Apr 2026 18:06:30 GMT

thank you I will try to connect them right now