I can't make phone calls

Janice97 — Thu, 30 Apr 2026 16:38:49 GMT

I did a number transfer 2 days ago and I still can't make phone calls. My husband did the same yesterday and has the same problem

Re: I can't make phone calls

hTideGnow — Thu, 30 Apr 2026 16:41:46 GMT

hi @Janice97

what phone do you have?

did you remove your old sim card yet? or dsiable old esim? then enable PM sim (turn on "Turn on this line" on iPhone) and set the label to Primary. Next, Reboot phone and click Reset network settings and test

if same, ask PM agent to help to reset the account on the system. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I can't make phone calls

Janice97 — Thu, 30 Apr 2026 17:03:11 GMT

Thank you, yes, that fixed it.

topic Re: I can't make phone calls in Get Support

I can't make phone calls

Re: I can't make phone calls

Re: I can't make phone calls