topic Re: Samsung A51 compatible in Get Support

Samsung A51 compatible

Jer57 — Thu, 30 Apr 2026 14:49:13 GMT

I'm on the PM 4G network and i keep getting texts telling me i have to change to the TELUS network. Is my A51 not compatible with th PM network? It says its 4g VoLTE compatible.

Re: Samsung A51 compatible

hairbag1 — Thu, 30 Apr 2026 14:53:20 GMT

@Jer57

here's some reading with a device checker at the end of the article...

https://www.publicmobile.ca/en/get-help/articles/volte

added....https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you're in Manitoba...you likely need to upgrade your cell soon.

Re: Samsung A51 compatible

softech — Thu, 30 Apr 2026 15:19:49 GMT

Re: Samsung A51 compatible

Jer57 — Thu, 30 Apr 2026 15:29:53 GMT

Thanks I read the article and typed in my IME number and its looking like it is not compatible with the Public Mobile network. So i guess i'll have to figure out what i'm going to do next. Too bad I've never had any issues with PM till now.

Re: Samsung A51 compatible

GJ888 — Thu, 30 Apr 2026 16:28:14 GMT

I got the same message. But I am wondering if its because I cannot call out on 4g. If you go to about phone and tap status information/sim card status you can see what speed you are currently connected to. Verify if that changes when you make a call. Mine changed from LTE on my Samsung 20+ to WCDMA. My phone is capable to support 5G but PM has me set only for 3g. I opened a ticket with PM... waiting to see if its something on their end.

Also, my spouse and my son both have Samsung 20FEs and they have not received that message only me.

Re: Samsung A51 compatible

Jer57 — Thu, 30 Apr 2026 16:40:10 GMT

My status changed from LTE to UMTS what ever that is.