topic Re: Phone will not connect to Network at certain locations in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434581#M978254 <P>Good idea. The choices are 5G or LTE on my phone, and neither makes a difference unfortunately.</P> Thu, 30 Apr 2026 14:55:03 GMT Robo1 2026-04-30T14:55:03Z Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434576#M978250 <P>Unfortunately my phone will not connect to the mobile network at certain (in-town) areas, showing "Emergency calls only". My partner is also on Public Mobile and has no problem connecting to the network at those locations, with a different phone of course. I am on a Galaxy S22 Ultra. I ha e tried resetting network settings as well as a full factory reset on the phone.&nbsp;</P><P>Travelling ~10 km away will often allow my phone to connect to the network, it almost seems tower specific.&nbsp; Help!?</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 30 Apr 2026 14:47:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434576#M978250 Robo1 2026-04-30T14:47:05Z Re: Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434579#M978252 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/586380">@Robo1</a>&nbsp;</P><P>in your cell settings, change to 4G/LTE instead of 5G...see if that makes any diff.</P> Thu, 30 Apr 2026 14:49:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434579#M978252 hairbag1 2026-04-30T14:49:37Z Re: Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434581#M978254 <P>Good idea. The choices are 5G or LTE on my phone, and neither makes a difference unfortunately.</P> Thu, 30 Apr 2026 14:55:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434581#M978254 Robo1 2026-04-30T14:55:03Z Re: Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434582#M978255 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/586380">@Robo1</a>&nbsp;wrote:<BR /><P>Good idea. The choices are 5G or LTE on my phone, and neither makes a difference unfortunately.</P><HR /></BLOCKQUOTE><P>Can you and partner swap sim cards to see if the problem isn't with your cell ? (Ignore if either uses esim)</P> Thu, 30 Apr 2026 14:56:27 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434582#M978255 hairbag1 2026-04-30T14:56:27Z Re: Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434583#M978256 <P>check any local outage:<BR /><A href="https://www.telus.com/en/bc/outages" target="_blank">https://www.telus.com/en/bc/outages</A></P><P>and what phone do you have?</P> Thu, 30 Apr 2026 15:00:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1434583#M978256 slusagm 2026-04-30T15:00:21Z Re: Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1435517#M978892 <P>We finally remembered to try this. It does appear to be my phone as her sim did not work in my phone, but my sim worked fine in her phone. Argh!</P> Mon, 04 May 2026 04:39:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1435517#M978892 Robo1 2026-05-04T04:39:54Z Re: Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1435518#M978893 <P>No outage, issue has persisted for over a month. I'm on a Samsung S22 Ultra.</P> Mon, 04 May 2026 04:41:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1435518#M978893 Robo1 2026-05-04T04:41:18Z Re: Phone will not connect to Network at certain locations https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1435521#M978896 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/586380">@Robo1</a>&nbsp;</P><P>sounds like a newer cellphone in your future.&nbsp;</P><P>ed</P> Mon, 04 May 2026 05:36:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-will-not-connect-to-Network-at-certain-locations/m-p/1435521#M978896 hairbag1 2026-05-04T05:36:06Z