topic Re: no connect to internet when using data in Get Support

no connect to internet when using data

daniel52 — Thu, 30 Apr 2026 00:55:57 GMT

I can not connect to internet when I use data. And my plan states 5G speed, but it shows 3G on my phone, why? Even whith 3G, I can not connect to internet.

Re: no connect to internet when using data

hTideGnow — Thu, 30 Apr 2026 00:58:37 GMT

@daniel52

it shows 3G on your phone, it means either you have manually set the network mode to 3G or there is problem with 4G LTE or 5G in your area

what phone do you have? which province?

Check any outage in your area
https://www.telus.com/en/bc/outages

if no issue, try Reboot phone and click Reset network settings, test again

if it still shows 3G, go into Network mode and change the mode from Automatic to 4G (or LTE) and 5G. test both modes

Re: no connect to internet when using data

softech — Thu, 30 Apr 2026 03:52:10 GMT

the issue was the lack of VoLTE support