topic Getting old subscription back in Get Support

Getting old subscription back

Tela — Thu, 30 Apr 2026 00:37:01 GMT

I had the $26 subscription, but my card was lock and unfortunately when I went to renew it, it had gone up to $56. Is there any way to get the old subscription back?

Re: Getting old subscription back

hTideGnow — Thu, 30 Apr 2026 00:43:15 GMT

hi @Tela

don't worry, you will still have the discount, you will get the 50% off back

When the system failed to renew by autopay, you need PM agent to manually put the discount back to the account. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Getting old subscription back

Sansan — Thu, 30 Apr 2026 00:44:55 GMT

Was the $26 subscription a promotion of 50% off or that was your regular price?

If regular price, many have indicated that once a payment is received covering the full amount, the promotion would be automatically restored. Should it not automatically restore, then you'd create a ticket and ask agent to add it back for you.

If that was a regular subscription, then whatever the price you see now, that will be your price. You can only get plans available to you in your account.