Voicemail HB1 error

Cpep — Thu, 30 Apr 2026 00:20:46 GMT

When people call my number and I don't answer, instead of my voicemail message, they get a error message" HB1, the number cannot be completed as dialed". Now they think my number doesn't exist, but the problem is with the routing number to voicemail. So I think?

Re: Voicemail HB1 error

hTideGnow — Thu, 30 Apr 2026 00:25:19 GMT

hi @Cpep

when people call you, does your phone ring at all? I am not sure if you are getting incoming calls at all. Can you confirm first?

if you can receive incoming calls, and just the voicemail is the problem, you can ask PM agent to check and reset the voicemail for you. You can  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Voicemail HB1 error

Cpep — Thu, 30 Apr 2026 01:01:02 GMT

Thanks. I just submited a ticket.👍

topic Voicemail HB1 error in Get Support

Voicemail HB1 error

Re: Voicemail HB1 error

Re: Voicemail HB1 error